RSM US LLP – ServiceNow Associate

About the job

We are the leading provider of professional services to the middle market globally. Our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you, and that’s why there’s nowhere like RSM.

Essential Duties and Responsibilities:

• • Configure and customize ServiceNow modules.
  • Troubleshoot production and test issues, recommend corrective actions, and perform resolution.
  • Managing development deliverables using an Agile Framework
  • Support customers across various time zones.
• Developing, maintaining, and customizing ServiceNow applications, including workflows, dashboards, and reporting solutions.
• Ensuring seamless integration of ServiceNow applications with external systems and aligning them with business objectives.
• Collaborating with cross-functional teams to deliver high-quality solutions, improve processes, and provide technical support.
• Analyzing system performance issues and providing corrective actions while identifying root causes.
• Conducting code reviews to ensure they’re up to par with the best industry practices and quality standards.
• Implementing security policies using ACLs (Access Control Lists), roles, groups, and authentication mechanisms.
• Managing user access to applications and data.
• Deploying upgrades, testing and migrating existing customizations to new versions, and ensuring the platform stays up to date with the latest ServiceNow releases.
  

  Qualifications:

  • Must have
    • 1 to 4 years of total IT experience
    • 1-2 years of ServiceNow Support and Development experience
    • BE/B.Tech degree in Computer Science, Information Systems, or equivalent field
    • ServiceNow Certifications – CSA

Knowledge, Skills, and Abilities:

• • • • Must have
        • Experience with ServiceNow modules – ITSM
        • Experience with application support and development activities.
        • Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows, and ACLs.
        • Write code adhering to coding best practices.
        • Understanding or experience with technical aspects of ServiceNow, such as JavaScript, XML, HTML, AngularJS, and CSS
        • Ability to work in shifts or out of standard working hours.
        • Ability to work independently and as a team member.
      • Good to have
        • Experience with ServiceNow modules – SPM, CMDB, ITOM, ITAM
        • Experience with resolving issues within SLA timelines
        • Experience with Upgrade and Cloning activities
        • Knowledge of Service Portal, UI Builder, Workspaces, Now Assist, Performance Analytics, and Scoped applications,
        • Experience working in a client-facing environment

Professional Requirements:

• • • • • • Strong written and oral communication skills, including presentation skills.
          • Strong problem-solving and troubleshooting skills.
          • Proven success in contributing to a team-oriented environment.
          • Organizational, multi-tasking, and time-management skills

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands while also maintaining your ability to serve clients. Learn more about our total rewards.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process.

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