Deloitte Business Support Assistant – HYD
About the job
Summary
Position Summary
Business Applications Assistant(Associate Analyst) – USI Supporting Belgium Deloitte Accountancy Deloitte Support Services India Private Limited (USI BSO NSE ITS)
Join the team that delivers appropriate support for Accountancy business applications for the Belgium member firm.
Work you’ll do
The key job responsibilities include the following:
You will strengthen our Business Applications Team. This team provides day-to-day practical support to our accountants, tax specialists, and lawyers in the use of our business applications.
- As a help desk assistant, you are responsible for answering informative, functional, and technical questions from our internal clients (accountants and tax specialists) regarding software applications via ServiceNow and/or by telephone. You analyse the problem and search for solutions, together with your colleagues if needed.
- You provide support and follow-up of standard business processes, and you are involved in project follow-up.
- You oversee the uniform use of software and enforce adherence to internal guidelines.
- You register reported problems, and you are co-responsible for taking initiatives to increase client satisfaction.
- You assist in the quality control of internally developed tools and applications, including testing, so that our internal clients can perform their work correctly and on time.
- as well as our internal team guidelines.
While performing these various activities, you will gradually acquire a comprehensive understanding of our tools and applications.
The team
The Shared Services team at Hyderabad supports the Deloitte organization in Belgium with a wide variety of capabilities like financial reporting, HR, and financial transaction processing, administrative service and help desk support, marketing, and IT services.
Qualifications
Required:
- You are fluent in English, both written and by telephone.
- You have a thorough knowledge of basic PC software, like Excel, Word, Outlook, Teams….
- You can work independently, plan ahead, and are flexible in adapting your schedule for urgent assignments.
- You are solution-oriented and customer-oriented, with great perseverance.
- You are eager to learn, conscientious, stress-resistant, and have a positive attitude.
- You are an initiator and a real team player.
Preferred:
- You have an affinity with the Accountancy world.
- Knowledge of ServiceNow, Exact Online, and Silverfin is a plus.
- Some help desk experience is a plus.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that empowers our professionals to thrive mentally, physically, and financially and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment, and/ or other criteria. Learn more about what working at Deloitte can mean for you.