Associate IT Engineer – Veeva Systems
About the job
Join our team as an Associate IT Engineer – Veeva Systems
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Why Become an Associate IT Engineer – Veeva Systems?
We are seeking an in-office, hands-on IT Engineer (End User Services) to support our employees in our Hyderabad office and throughout the APAC region. The ideal candidate will possess a broad skillset in End User Support and IT Infrastructure, demonstrating a self-starter attitude who can efficiently manage daily operations while also planning and working towards long-term IT goals. Your day-to-day role will involve managing end-to-end desktop support, from procurement to deployment, and ensuring our users have the necessary IT services and support to be productive across India and the wider global region.
We are looking for a resourceful and technical individual who thrives in a dynamic, multinational environment. The successful candidate will be cool under pressure and exhibit a high sense of autonomy and job ownership. Since English is our primary support language globally, fluency in English is essential to effectively communicate and collaborate with our international teams and users. A strong service focus and customer-first mentality are also crucial, as is a desire to grow your career alongside the business in the region.
What You’ll Do
- Interact with internal clients to help resolve all levels of IT-related issues and provide answers in a timely manner.
- Executive support as needed
- IT account and asset management for onboarding/offboarding of employees
- Diagnosis and repair of end-user devices
- IT ticket management
- Resolution of escalated technical IT matters
- Manage and deploy corporate PCs/Macs.
- Support company events
- Support conference room hardware (Zoom Rooms) setups and troubleshooting
- Coordinate warranty repairs
- Ship, recycle, and dispose of devices.
- Assist in the management of hosted IT applications (Google G Suite, O365, Zoom, Okta, etc.)
- Participate in staffing the Virtual Walk-up (open Zoom Room) for end users who need help.
- Provide occasional on-call weekend support.
- Look for ways to improve current processes and make suggestions for improvements.
Requirements
- Finished formal education in Computer Science/Information Technology or related discipline, or 3+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT (support) roles
- Excellent communication skills in English
- Experience in supporting Microsoft Windows, Mac OS, G Suite, and Office 365
- Can troubleshoot hardware/software issues for Windows and Apple devices
- Shows a history of giving excellent customer service and focus
- Highly motivated individual with experience getting things done in a fast-paced environment
- Able to travel within the APAC region
- Eligibility for employment in your location (no VISA sponsorships)
- ITIL, CompTIA, and/or Microsoft certifications
- Knowledge of general IT security controls and best practices
- Experience documenting IT applications and training users
- Cisco Meraki knowledge
- Knowledge of asset management best practices
- Previous experience with cloud/SaaS and/or virtualization technologies
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.