S&P Global Associate, Channels Tech Specialists
About the job
The Team
S&P Global Market Intelligence is seeking an Associate, Channels Tech Specialists to join the Channels Tech Specialists team in Hyderabad. The team partners with Solution Architects (SA) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the “Channels Solutions” and assessing the technical environment dynamics within client sites that may impact product performance.
The Impact
You will be able to make a meaningful contribution to the team and the company. Your position as an Associate is critical, as it serves as the link between the end-user and our Channel products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, Channels Tech Specialists is a consultant providing the best and most efficient way for our clients to achieve quality results.
What’s In It For You
- Gets a great opportunity to talk to external clients and internal stakeholders across the globe.
- Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery-related issues.
- You will work with a global Solution Architects and Sales team responsible for enterprise products like API and Xpressfeed.
- This is the place to hone your existing database and leadership skills while having the chance to become exposed to fresh and divergent technologies (e.g., .NET, Java, Web Service APIs, SOAP, XML, JSON, HTTP, PHP, SQL Server Analysis Services, Oracle, and PostgreSQL).
- As a critical member of the team, you will have the opportunity to collaborate with global stakeholders and improve the client experience.
Responsibilities
- Be a Product specialist for the Channels and provide in-depth technical assistance to clients.
- Assist in deployment and troubleshooting on the go.
- Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre- and post-sales opportunities.
- Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
- Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL, etc.) to use our data and assist the client with query tuning and performance improvements.
- Research and gain knowledge on the rapidly evolving product offerings.
- Assess the technical environment dynamics within the client sites that may impact product performance.
- Involved in testing/user-acceptance tests of New implementations.
- Maintain the local infrastructure, which comprises Database Servers (Oracle, MS SQL Server, PostgreSQL, and MySQL) and Virtual Machines.
Basic Qualifications
What we’re looking for:
- 0-1 years of experience in a technology or support role, with an interest in working with large datasets.
- The candidate should have strong basics in all aspects of Computer Science, such as Development, Database concepts, and networking.
- Solid communication skills (English verbal & written)
- Good knowledge in Net/C#/Java
- Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) & features/commands
- HTTP Messages (Headers, Body, Response Codes, Commands, Arguments, etc.)
- Network & Security Protocols (Web Sockets, TCP/IP, SSL, TLS, etc.)
- Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &
- Web Transport Schemes (SOAP, XML, JSON, etc.)
- Exposure to WINDOWS, UNIX, or LINUX environments.
- Knowledge of DBMS concepts.
- Knowledge of cloud technologies like AWS, Snowflake, etc..
- Quick learner and ability to grasp new technologies.
- Demonstrate troubleshooting, follow-through, and problem-solving skills, resourcefulness, attention to detail, and strong communication skills.
- Ability to keep pace with rapid changes in products.
- Willing to work in any 5-day shifts and longer night shifts.
Preferred Qualifications
- A graduate in Computer Science and Commerce/Finance is preferred
- Prior experience in client support teams
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep, and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
Our People
We’re more than 35,000 strong worldwide, so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Global Hiring And Opportunity At S&P Global
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.